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Providing Fire and EMS services to 78 departments spread across three states, the Southwestern New Hampshire District Fire Mutual Aid (SWNHFMA) is one of the largest and most complex public safety operations of its kind. Now for the very first time its firefighters and dispatchers are backed by a fully integrated emergency response system, delivered and implemented in just six months by Symposium Technologies.

From the dispatch center in Keene New Hampshire, SWNHFMA dispatches over 450 pieces of apparatus from 91 stations. Running the gamut from full-time to composite to all-volunteer, each of the 78 member departments are interconnected by detailed mutual aid agreements that outline specific procedures for response and coverage across the entire district.

Difficulty finding a system up to the job

Up until recently dispatchers had been forced to handle this highly complex process manually, as no computer system had the flexibility and sophistication required to dispatch the detailed Standard Operating Procedures (SOPs) that form the backbone of the districtâ??s response process.

â??This was a huge challenge for usâ?, said SWNHFMA Director Phil Tirrell, â??because of the size of the territory we cover, the number of departments, and the complex mutual aid agreements involved, we felt we could benefit from a computer aided dispatch system. But until we were introduced to Symposium, we simply couldnâ??t find a system that had what it took to get the job doneâ?.

Enter Symposium â?? The flexibility they needed, and much, much more

Symposiumâ??s EME CAD was built from the ground up to handle the needs of multiple agencies sharing one dispatch, including full-time, composite and volunteer departments. While this flexibility was crucial to the Southwest New Hampshire project, there was much more. In addition to integrating the districtâ??s SOPâ??s, each departmentâ??s call types, response rules, all the mapping for the tri-state area, and a host of other client-specific data, the new system also features full two-way integration with 76 separate FIREHOUSE® RMS installations and full in-vehicle mobile data, featuring mapping, GPS, real-time two-way access to FIREHOUSE®.

According to Tirrell, â??Before we got Symposium there was no way to leverage the data everyone had collected in FIREHOUSE®. Now, all the premise, pre-fire and other info the inspectors have gathered across the district is available in the CAD. This makes a huge difference to our response, and the dispatchers and firefighters love it.â?

The best system AND the best installation

Tying all this together to deliver improved speed, safety and effectiveness is the end result, but itâ??s not by any stretch the entire story – the district was equally impressed by the quick and easy implementation. According to Dispatch Supervisor Bonnie Johnson, â??We were entirely on paper, because no other company had been able to automate our workflows, let alone tie in the RMS. Symposium has provided an amazing solution, but weâ??re equally delighted with the installation process – everything from customization to training to going live in less than six months, with a transformative effect on our operations. We couldnâ??t be more pleased.â?  

Another successful solution, another satisfied client

For its part, Symposium couldnâ??t be more pleased to have yet another happy and satisfied client on board, and to have brought such a large and complicated dispatch center live in such a short period. As Robert Day of Symposium puts it: â??Southwest New Hampshire combines in one package just about all the dispatch challenges that are facing public safety agencies â?? a large diverse area, many departments, high call volume, complex response rules, and multiple integrations. Not to mention they were transitioning from a paper-based dispatch to a fully automated state-of-the-art system. These are all challenges our solutions were designed to meet, and to do so in such a large and complex situation so quickly is truly rewarding.â?Â 

From Strength to Strength

Going forward, Symposium will continue building on SWNHMAâ??s success, delivering continued system customization and expanding the mobile data capability. In the meantime, the districtâ??s achievements are being noted by departments throughout the greater area, and interest is high. 

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2007 has been a great year for sports fan in Boston, with the cityâ??s national sides in all of Americaâ??s major competitive sports tasting a degree of success, from baseball to soccer.

The Boston Red Sox have quickly become Americaâ??s favourite baseball team, outshining their east coast rivals, the New York Yankees. The Sox topped their Eastern Division, and then beat Central Division champions the Cleveland Indians by four games to three in the American League Championship Series play-offs; before storming to victory in the World Series, defeating National League champions, and World Series rookies the Colorado Rockies. The Red Sox won the Series in four games, sweeping the Rockies to collect their second World Series championship in four seasons and their seventh overall. It also marked the third sweep in four years by the American League champions. In the process, the Red Sox became the first team to win the last two World Series they had appeared in since the New York Yankees who achieved it in 1998 and 1999.

Not to be outdone, Bostonâ??s football team, the New England Patriots, recorded another successful season, being crowned Division Champions for the fifth season in a row. If their current form continues through the play-offs, they could well find themselves in the 42nd annual Super Bowl in March 2008 as American Football Conference Champions.

Things are also looking promising for Bostonâ??s basketball team, the Boston Celtics, who hold the record for most NBA championships ever with 16. After a disappointing 2006-2007 season, which saw them play to a 24-58 record, the second worst in all of the NBA, the Celtics are once again sitting at the top of the Atlantic Division, having won twenty games and lost only two so far this season, and are almost certain to make it to the play-offs.

Another team improving on their fortunes after a disastrous 2006-2007 season is the Boston Bruins, Bostonâ??s ice hockey team. They finished bottom of the league last season, but have fought their way to serious championship contention this season, currently sitting in second place of their Northeast Atlantic Division.

The NFL, NHL and NBA seasons are all still in full swing, and anyone wishing to catch Bostonâ??s teams in action on their home turf can book into a hotel in Boston.

Although they donâ??t play in Boston itself, the Foxborough-based New England Revolution soccer team represents all of New England. Up until their 3-2 victory over FC Dallas in the 2007 US Open Cup, the Revolution had never won a major trophy in Major League Soccer in their thirteen-year history. They were one of three teams in MLS that date back further than 2005 to have not won one of the three major titles in MLS (MLS Cup, US Open Cup and the MLS Supporterâ??s Shield). They came close five times, reaching the US Open Cup final in 2001 and the MLS Cup finals in 2002, 2005, 2006 and 2007.

Thereâ??s never been a batter time to be a sports fan in Boston, and those fans will be hoping that trend continues for some time.

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Providing Fire and EMS services to 78 departments spread across three states, the Southwestern New Hampshire District Fire Mutual Aid (SWNHFMA) is one of the largest and most complex public safety operations of its kind. Now for the very first time its firefighters and dispatchers are backed by a fully integrated emergency response system, delivered and implemented in just six months by Symposium Technologies.

From the dispatch center in Keene New Hampshire, SWNHFMA dispatches over 450 pieces of apparatus from 91 stations. Running the gamut from full-time to composite to all-volunteer, each of the 78 member departments are interconnected by detailed mutual aid agreements that outline specific procedures for response and coverage across the entire district.

Difficulty finding a system up to the job

Up until recently dispatchers had been forced to handle this highly complex process manually, as no computer system had the flexibility and sophistication required to dispatch the detailed Standard Operating Procedures (SOPs) that form the backbone of the district’s response process.

“This was a huge challenge for us”, said SWNHFMA Director Phil Tirrell, “because of the size of the territory we cover, the number of departments, and the complex mutual aid agreements involved, we felt we could benefit from a computer aided dispatch system. But until we were introduced to Symposium, we simply couldn’t find a system that had what it took to get the job done”.

Enter Symposium – The flexibility they needed, and much, much more

Symposium’s EME CAD was built from the ground up to handle the needs of multiple agencies sharing one dispatch, including full-time, composite and volunteer departments. While this flexibility was crucial to the Southwest New Hampshire project, there was much more. In addition to integrating the district’s SOP’s, each department’s call types, response rules, all the mapping for the tri-state area, and a host of other client-specific data, the new system also features full two-way integration with 76 separate FIREHOUSE® RMS installations and full in-vehicle mobile data, featuring mapping, GPS, real-time two-way access to FIREHOUSE®.

According to Tirrell, “Before we got Symposium there was no way to leverage the data everyone had collected in FIREHOUSE®. Now, all the premise, pre-fire and other info the inspectors have gathered across the district is available in the CAD. This makes a huge difference to our response, and the dispatchers and firefighters love it.”

The best system AND the best installation

Tying all this together to deliver improved speed, safety and effectiveness is the end result, but it’s not by any stretch the entire story – the district was equally impressed by the quick and easy implementation. According to Dispatch Supervisor Bonnie Johnson, “We were entirely on paper, because no other company had been able to automate our workflows, let alone tie in the RMS. Symposium has provided an amazing solution, but we’re equally delighted with the installation process – everything from customization to training to going live in less than six months, with a transformative effect on our operations. We couldn’t be more pleased.”  

Another successful solution, another satisfied client

For its part, Symposium couldn’t be more pleased to have yet another happy and satisfied client on board, and to have brought such a large and complicated dispatch center live in such a short period. As Robert Day of Symposium puts it: “Southwest New Hampshire combines in one package just about all the dispatch challenges that are facing public safety agencies – a large diverse area, many departments, high call volume, complex response rules, and multiple integrations. Not to mention they were transitioning from a paper-based dispatch to a fully automated state-of-the-art system. These are all challenges our solutions were designed to meet, and to do so in such a large and complex situation so quickly is truly rewarding.” 

From Strength to Strength

Going forward, Symposium will continue building on SWNHMA’s success, delivering continued system customization and expanding the mobile data capability. In the meantime, the district’s achievements are being noted by departments throughout the greater area, and interest is high. 

Bookmark To

2007 has been a great year for sports fan in Boston, with the city’s national sides in all of America’s major competitive sports tasting a degree of success, from baseball to soccer.

The Boston Red Sox have quickly become America’s favourite baseball team, outshining their east coast rivals, the New York Yankees. The Sox topped their Eastern Division, and then beat Central Division champions the Cleveland Indians by four games to three in the American League Championship Series play-offs; before storming to victory in the World Series, defeating National League champions, and World Series rookies the Colorado Rockies. The Red Sox won the Series in four games, sweeping the Rockies to collect their second World Series championship in four seasons and their seventh overall. It also marked the third sweep in four years by the American League champions. In the process, the Red Sox became the first team to win the last two World Series they had appeared in since the New York Yankees who achieved it in 1998 and 1999.

Not to be outdone, Boston’s football team, the New England Patriots, recorded another successful season, being crowned Division Champions for the fifth season in a row. If their current form continues through the play-offs, they could well find themselves in the 42nd annual Super Bowl in March 2008 as American Football Conference Champions.

Things are also looking promising for Boston’s basketball team, the Boston Celtics, who hold the record for most NBA championships ever with 16. After a disappointing 2006-2007 season, which saw them play to a 24-58 record, the second worst in all of the NBA, the Celtics are once again sitting at the top of the Atlantic Division, having won twenty games and lost only two so far this season, and are almost certain to make it to the play-offs.

Another team improving on their fortunes after a disastrous 2006-2007 season is the Boston Bruins, Boston’s ice hockey team. They finished bottom of the league last season, but have fought their way to serious championship contention this season, currently sitting in second place of their Northeast Atlantic Division.

The NFL, NHL and NBA seasons are all still in full swing, and anyone wishing to catch Boston’s teams in action on their home turf can book into a hotel in Boston.

Although they don’t play in Boston itself, the Foxborough-based New England Revolution soccer team represents all of New England. Up until their 3-2 victory over FC Dallas in the 2007 US Open Cup, the Revolution had never won a major trophy in Major League Soccer in their thirteen-year history. They were one of three teams in MLS that date back further than 2005 to have not won one of the three major titles in MLS (MLS Cup, US Open Cup and the MLS Supporter’s Shield). They came close five times, reaching the US Open Cup final in 2001 and the MLS Cup finals in 2002, 2005, 2006 and 2007.

There’s never been a batter time to be a sports fan in Boston, and those fans will be hoping that trend continues for some time.

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